SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Milan Fashion Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://milanfashionstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful turtleneck, quality tight jersey. It looks stylish, it is even more suitable not for every day, but as a festive option. I'm happy. Thanks to the store.
Seller and quality products whatever you take it is done with love, taste and talent! I highly recommend this brand ***** <3
THANKS
Received today. There’s an opening on bottom. It looks like that’s how it’s made, but it looks unfinished. I check all of them that I purchased and noticed they all have splits. Just looks like it’s not completely sewn. Like the quality of the knit sweater. Thank
Thank you dear it's very nice
Beautiful sweater, very fast delivery in the USA. Good price. Thank you very much to the store!
I order not for the first time, the product matches, delivery is fast, packed normally, store thanks
I liked sewing great and quality too! Looks very stylish! Thank you store!
Amazing
another great quality, loved it.
The quality is average, the edges are processed a little not neatly, the bottom where the right hand is stitched is not completely but it looks like such a model, then it is necessary to process the edges or will start
The opinion is ambiguous. Now it is clear why in the photo of the store the cut on the shuttlecock is closed with the hand of the model. Not clear feedback from other buyers. The knitted part of the product is chic. It is pleasant to the touch, executed qualitatively. My parameters are 95-74-95, height 174 and size m sits perfectly, but ..... The elastic band on the sleeves is too wide, it should be sutured. The shuttlecock is not processed at all and therefore the part where the cut seems unfinished, torn. The string is also not clear, whether to tie, but it is short, or so hang out to leave. In l general, the conclusion of this-the model should be finalized in the studio. Definitely. Those who do not have the opportunity or desire, this top does not advise. It's a pity, the idea itself is interesting.
Looks fancy even better in person. Size S true to size!
Simply GORGEOUS !!!⭐️⭐️⭐️⭐️⭐️
GOOD
cute