SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Milan Fashion Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://milanfashionstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice dress, fit perfectly, need high heels
Nice dress. At 160 and 50 s the village is perfect. Sent quickly. Delivery 10 days to St. Petersburg. Recommend.
This dress is amazing!
Simply perfect dress. Same as advertised.
Very beautiful quickly came
Thank you very much!
This dress is so pretty! I'm 180cm tall and the dress fits beautifully ! Shipment was really fast, thank you so much!
The quality of the dress is super, the wife is happy!
The dress is beautiful. It took about 3 months to Uruguay. Mido 1,70
Good quality and sent fast
Nice dress, good to fabric and the size matches. Makes the body pretty
Lovey needs to be hemmed a little since i am short
It's beautiful, r is high well the curves
Exact size. Nice.
I was looking forward to receive this dress since I ordered it. As expected, it is exactly as pictured. I feel like I could have maybe ordered a small but I can't be sure so better safe. There's a little extra fabric on the belly which makes it look like I have a belly. Also, the white tag with care instructions is sewn to the bottom of the dress near the cut. It stands out like a sore thumb because it's white against a black dress. I cut it out but will have to either use a marker or black nail polish to cover up the remaining white part. It is quite long even on the front so I plan to wear the highest heels I own. I love the train in the back. You can only wear a glue on bra with this dress or not wear one at all. It sits really nice so it is fine not to wear a bra. There's no manufacturer tag inside.
dress is tremendous
Very nice!
Everything is fine! The size of the point hit) on the height of 170 cm is even long, but sooo chic!
just beautiful
The dress is cool, on the parameters og 94 closely in M. From 65 is ideal, if more than 70 at the waist it is better to take L, my post is 165, m along the length is not and lies on the floor cm 10, as you see I on socks. The dress came on time, the track was tracked. While the measure of the dress a little pawns sprinkled
I love it.
Is beautiful, I'm a little big But this presicioso
PERFECT as I imagined! Already bought the Simplee before and not regret! IS one of the most beautiful dresses already bought in life. The sequins are firm in dress, the lanyard is very soft (has to be careful to not desfia-lo nail) and the dress not hurt the skin. Well protected. Ordered the size S and fit perfectly. THE length TBM is excellent. Have 1,53 cm
Beautiful, but the cutout looks not as beautiful as in the photos. Could be a little better
Perfectly served in my girlfriend, she has 1,56. Size chosen was small, visual sensational for parties!