SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Milan Fashion Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://milanfashionstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Belle robe originale
the order was perfect as the pictures
When I told them to send it soon, I received an e-mail and it arrived immediately.
Perfect dresses, thank you.
Love this item
Very nice, beautiful. Divine fabric.
Good dress, the quality is good.
Very particoular.. the sleeves and shoulders are too tight.. but anyway ....
I like it very much. Accurate and good quality measurement
Lovely and different!! But if you are tall like me (1.81 cm) too short to wear as a dress.
The quality is excellent. All right.
thank you so much store I love it
Quality-beautiful dress.!!!!! thanks to the store for the fast delivery!
very beautiful on and fits well. thanks
Very high quality tunic, did not even expect, came in time, I advise everyone'
Dress Super! The quality is excellent, the fabric is pleasant, dense, but also the flying time, the seams are even! The store is very good, honest! Thank you for the quality things! Success!
Chic dress, the material to the body is very pleasant, but despite this keeps the shape very well/not a rag/. The quality of the seams is European. It looks good with trousers and leggings and as a separate dress. In general, everything is as in the photo. And the length is perfect, for my height of 172 just right. I advise the store.
Excellent quality, looks just beauty! on my full 52 villages as an oversize. I'm delighted.
Highly recommend
Beautyful dress.Very fast delivery.I recommend.
Super!!!!!
I really love this store, as always-pleased! Parcel, clever store sent in 10 minutes!!! Immediately unsubscribed, say, ask any questions at any time. Track all the time. The order came for the second week (which surprised and pleased)))) Dress oversize, well sits on me puffy and no less perfectly fits a high, unladen and thin long girlfriend))) Definitely recommend to buy. Many thanks to the seller for the good work, all the benefits and prosperity!
Dress as in the photo quality is excellent but full hands will not fit
Chic thing
On the height of 165 cm in front to the knees. I do not understand why they find such small models, because they want to sell to the whole world, not only China, but nowhere in the world there are no people of such size, except, pygmies, in Africa, but they're not enough. The price is too high-the fabric is inexpensive, similar to satin.